Telephone stories from Australia and Malaysia
What people do to get their habit going. In Australia, a teenager was jailed because he stole products and cash worth $30,000 just to finance his mobile phone. The judge mentioned that he is fearful of a trend that has started (http://www.theaustralian.news.com.au/common/story_page/0,5744,10351049%255E1702,00.html).
This follows further news from Malaysia about a guy, who apparently was 1,448 hours on the phone participating in a contest. The contest required callers to accumulate points by answering six multiple choice questions each day and a total of 100 questions in total for three months - the man must have followed tediously - he and his family telephoned 16 hours a day throughout the contest which ran up a bill of about US$1,600.
He said he accumulated 1,910,210 points at the end of the three months duration and won 28 weekly prizes along the way. When the final results were published his name wasn't there and he didn't win. He now wants to see the points accumulated by all participants. The organiser, Telekom Malaysia refuses to entertain his objections. He is quoted as saying that
"They (Telekom) replied 10 days later saying that whatever decision made was final and that correspondence and complaints such as mine will not be entertained." They came also back with another "company speak", namely, that the results were audited by a firm, and that from their perspective, all necessary actions were undertaken in compliance with the terms and conditions of the contest.
They write in the New Straits Times of today: "As stated in the letter, we have indicated that the judges' decision is final and neither appeals nor correspondence will be entertained. We trust that we have clarified Telekom Malaysia's position on the matter."
Could be - but then couldn't it be said a bit more customer friendly - a bit more understanding?
This follows further news from Malaysia about a guy, who apparently was 1,448 hours on the phone participating in a contest. The contest required callers to accumulate points by answering six multiple choice questions each day and a total of 100 questions in total for three months - the man must have followed tediously - he and his family telephoned 16 hours a day throughout the contest which ran up a bill of about US$1,600.
He said he accumulated 1,910,210 points at the end of the three months duration and won 28 weekly prizes along the way. When the final results were published his name wasn't there and he didn't win. He now wants to see the points accumulated by all participants. The organiser, Telekom Malaysia refuses to entertain his objections. He is quoted as saying that
"They (Telekom) replied 10 days later saying that whatever decision made was final and that correspondence and complaints such as mine will not be entertained." They came also back with another "company speak", namely, that the results were audited by a firm, and that from their perspective, all necessary actions were undertaken in compliance with the terms and conditions of the contest.
They write in the New Straits Times of today: "As stated in the letter, we have indicated that the judges' decision is final and neither appeals nor correspondence will be entertained. We trust that we have clarified Telekom Malaysia's position on the matter."
Could be - but then couldn't it be said a bit more customer friendly - a bit more understanding?
posted by Andreas @ 5:54 pm
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