IBM grows stronger in offshoring business after acquisition
IBM Business Consulting just announced the acquisition of a call center outsourcing firm in India, called Daksh.
Daksh has about 6,000 employees and is the third largest BPO company in India. Daksh offers call center and back office BPO services.
What are the consequences, or why is this happening?
Well, companies still do outsource and increase their strength in the outsourcing business, despite all what is being said in the US. The train just rolls on, and we need to get used to it;
It is said that this is the first foreign buyout of an Indian BPO business, putting a rubber stamp on the location as first address for BPO.
It could start a first consolidation in the call center market in India, since many local players in India - especially the smaller ones - don't have the funds to expand.
It is interesting to see the movement of MNCs into the market, when on the other side of the Atlantic, Indian companies begin to locate close to the US - speak Canda - or even in the US - something which is called nearsourcing.
The same day IBM announced the deal, Infosys Technologies, the second-largest softwre maker in India announced that they would invest US$ 20 million in the US to create jobs - high end jobs - in consulting. While this overall wave might still be small, Asia Business Consulting expects such deals to grow, when the US economy gathers steam and expands further.
(By Asia Business Consulting)
Daksh has about 6,000 employees and is the third largest BPO company in India. Daksh offers call center and back office BPO services.
What are the consequences, or why is this happening?
Well, companies still do outsource and increase their strength in the outsourcing business, despite all what is being said in the US. The train just rolls on, and we need to get used to it;
It is said that this is the first foreign buyout of an Indian BPO business, putting a rubber stamp on the location as first address for BPO.
It could start a first consolidation in the call center market in India, since many local players in India - especially the smaller ones - don't have the funds to expand.
It is interesting to see the movement of MNCs into the market, when on the other side of the Atlantic, Indian companies begin to locate close to the US - speak Canda - or even in the US - something which is called nearsourcing.
The same day IBM announced the deal, Infosys Technologies, the second-largest softwre maker in India announced that they would invest US$ 20 million in the US to create jobs - high end jobs - in consulting. While this overall wave might still be small, Asia Business Consulting expects such deals to grow, when the US economy gathers steam and expands further.
(By Asia Business Consulting)
posted by Andreas @ 6:05 pm
<< Home