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Monday, June 20, 2005

Losing customer data

It becomes more frequent. Companies where huge security breaches happen. 2005 is not a good year, so far. Here is a partial list of companies:

ChoicePoint, of course, Bank of America, Wachovia Bank, PNC Bank, Commerce Bancorp, Lexis-Nexis, and T-Mobile. Some are more obscure: Canadian Imperial Bank of Commerce, SAIC, Polo Ralph Lauren, DSW Shoes and innumberable of universities.

Now, the Masterpiece with MasterCard. MasterCard "has admitted that 40 million accounts have been exposed to fraud, which could be the biggest data security breach ever, and includes 13.9 million MasterCard-branded cards and 20 million Visa-branded cards."

What will come next? After billions of US-Dollar spent on security, it seems that the doors to databanks are still wide open. Do companies wonder why consumers are not trusting them? Or anything that comes toward them and asks them, the famous consumer, to open up some more? Of course, consumers shut the door. And don't even allow the "innocent cookie" onto their computer. Who wonders why?

(By Asia Business Consulting)